On the OAuth consent screen choose the User Type for your app and click on CREATE Go to the Credentials tab in the left menuĬlick on the Create credentials dropdown in this tab and select API key from the optionsĬopy the displayed API key to your clipboardĬlick on + Create credentials at the top of the screen and select OAuth client ID this time Search for the Google Drive API and the Google Picker API in the app library, and click Enable in the respective app pages
This will redirect you to the dashboard, click on APIs & Services > Enabled APIs and ServicesĬlick +ENABLE APIS AND SERVICES on the top of the dashboard to access the API library Freshservice Drive) and click CreateĬlick on Select a project again and open the project you just created. You will need administrator access on your service desk for this procedure.Ĭlick on Select a project at the top left of the screen and click on the NEW PROJECT button in the popup window to create a new projectĮnter a name for your project (e.g. The first part helps you get the Google Drive permissions necessary for this app to run and the second part helps you set up the app in your service desk. There are two parts to the procedure for installing this app.
NOTE : Agents & end users will have to sign in to their individual Google Drive accounts to attach files. They can even access the most up-to-date version of the documents whenever they need it. Your team can collaborate on content across locations. Your users can now share large files like screencast videos to explain the issue better. wherever required, and share them with fellow agents and end users. You can readily attach software licenses, user guides etc.
You can maintain a secure inventory of all documents that your team uses. It brings the benefits of both the apps right into your service desk: Even end users could use the option to attach files to requests, to provide more context.įor organizations in the Google ecosystem, the integration of Google drive with Freshservice makes sharing files extremely simple. A lot of interactions in the service desk involve sharing files, like executables and PDFs, with fellow agents and end users.
0 kommentar(er)
